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NSAC COVID-19 Update 4/2/2020

4/2/2020

41 Comments

 
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           To all of our valued clients- thank you for your ongoing support as we find ways to continue to serve you and your pets during this uncertain and challenging time.  Our priority is eliminating the spread of the COVID-19 virus while also focusing on ways to continue complete care and services for our patients.  We are all very thankful and encouraged by the kindness shown by you already!
           We will continue to make necessary updates with our operating procedures as the COVID-19 situation changes.  In doing so, we will keep you updated via emailed newsletters, social media posts and verbal communication.  We ask that you have continued patience with our veterinary team as we navigate through this stressful situation.
Changes as of 4/2/2020
Curbside service: We are continuing to provide curbside service as this helps limit the amount of individuals gathering at once.   We have changed how your pet will be entering and exiting our facility.  We started off by having our team members retrieving your pet directly from your car and returning directly to your car.  While this has worked well in some cases, we have found that in others this retrieval has been very stressful for the pets, thus causing our team member to physically enter the vehicle instead of simply reaching for the leash. 
We are now asking that upon your arrival you follow the following directions:
  1. Call once you arrive in our parking lot.  757-483-3800, option 1 
  2. Remain in your vehicle until you are instructed by a team member to walk or carry (in carriers) your pet to our curb.
  3. For patients on leashes, you will be handed a 2nd leash to put on your pet in addition to your leash for added security. 
  4. While maintaining as much distance as possible, please pass your pet to our team member and return to your vehicle for further instructions/information during the appointment. 
New questions:  We ask for patience and kindness as we will start to ask basic screening questions to help ensure the safety of all.  Please be prepared that you will be asked these questions when scheduling your pet’s appointment as well as when you are checking in for your pet’s appointment.
The questions are as follows:
               Have you traveled out of the area in the last 14 days?
               Have you had contact with anyone with confirmed COVID-19 in the last 14 days?
               Are you currently or have you had any of these symptoms in the last 14 days?
                                          Symptoms- Fever greater than 100 degrees, difficulty breathing, cough.
If you answer yes to any of the following, we ask that you reschedule your pets’ appointment to a later date when you are exposure/symptom free.  If you answer yes and your pet is experiencing a TRUE emergency, we ask that you find a friend or family member that doesn’t have exposure/symptoms, and can bring your pet in for you.

*Your support means so much to all of us.  Please know we will continue to do all we can to keep our team, community and pets safe and healthy during this time.  Kindness and compassion will help all of us each day, every day.*

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41 Comments
Kathy
4/2/2020 03:54:48 pm

Thanks for continuing to see our pets. Appreciate the protocols.

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Ken
4/2/2020 04:23:39 pm

You guys are the best! Thanks for all you do!

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Mavis
4/3/2020 10:31:15 am

You folks are so loved! We love how you take such care of our Lexi! Thank you!🙏🏻

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Lisa
4/2/2020 04:37:26 pm

Thank you. Please everyone be safe!

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Robin
4/2/2020 04:48:44 pm

Appreciate the focus on COVID safety and continued care of our furry family members!

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Cynthia
4/2/2020 07:07:57 pm

Thank you so much for your professional responsiveness and creativity to find ways to protect both our babies and your staff. Now to convince my kitty girls that they too can rock a face mask... Kidding! Take care, everybody.

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Sheila Easter
4/2/2020 07:15:59 pm

Thanks for continuing to help keep my baby, Buffy Jean, healthy and happy. We love you guys!! Go Hokies!

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Chelle Zulick
4/2/2020 08:41:15 pm

Thank you everyone for all the care and love you continue to give even during such crazy times, please be safe..love you!!! Prayers and blessings..
Chelle, Lin, Sparkles and Goose...

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Marianne W Blair
4/2/2020 10:13:17 pm

Thank all of you for being you and being there for us and our pets. You are loved and appreciated more than you. Please stay safe.

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Kirk & Debbie A
4/2/2020 10:46:29 pm

Thanks To Everyone! Our Prayer are will all of you and Sewell Thanks ya'll too for everything you do.

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Bess Melvin
4/2/2020 11:34:53 pm

Thanks for the informative email!

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Maggy and Susan Talbott
4/3/2020 08:03:00 am

We appreciate you all very much. Take care and be safe.

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Matt Donagan
7/1/2021 09:02:43 am

Any updates on Covid restrictions? Will people be allowed in for general pet exams soon? While I don't mind letting my pet in alone, I really do prefer to be there so I can ask questions.
Thanks.

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Contact

North Suffolk Animal Clinic
5622 Bennetts Pasture Rd. 
Suffolk, VA 23435
Phone: 757-483-3800
Fax: 757-299-8006

questions@northsuffolkanimalclinic.com

Office Hours

Monday: 7:30am-6:00pm
Tuesday: 7:30am-6:00pm
Wednesday: 7:30am-6:00pm
Thursday: 7:30am-6:00pm
Friday: 7:30am-6:00pm

Saturday: Two Saturdays Monthly
Follow FACEBOOK for up to date information


Sunday: Closed

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  • Home
  • About Us
    • Clinic tour
    • Our Veterinarians >
      • Veterinarians
    • Client Testimonials
  • Services
    • Preventive Care
    • Dental Care
    • Surgery
    • Radiology
    • Laser Therapy
    • Diagnostic Testing
    • End of Life Care
    • Pharmacy
    • Prescription Diet Food
    • Retail Products
  • Shop Now
  • New clients
  • Blog
  • Job Openings
  • Emergency Clinic Information