NSAC COVID-19 Update 4/2/2020

           To all of our valued clients- thank you for your ongoing support as we find ways to continue to serve you and your pets during this uncertain and challenging time.  Our priority is eliminating the spread of the COVID-19 virus while also focusing on ways to continue complete care and services for our patients.  We are all very thankful and encouraged by the kindness shown by you already!
           We will continue to make necessary updates with our operating procedures as the COVID-19 situation changes.  In doing so, we will keep you updated via emailed newsletters, social media posts and verbal communication.  We ask that you have continued patience with our veterinary team as we navigate through this stressful situation.
Changes as of 4/2/2020
Curbside service: We are continuing to provide curbside service as this helps limit the amount of individuals gathering at once.   We have changed how your pet will be entering and exiting our facility.  We started off by having our team members retrieving your pet directly from your car and returning directly to your car.  While this has worked well in some cases, we have found that in others this retrieval has been very stressful for the pets, thus causing our team member to physically enter the vehicle instead of simply reaching for the leash. 
We are now asking that upon your arrival you follow the following directions:

1. Call once you arrive in our parking lot.  757-483-3800, option 1 
2. Remain in your vehicle until you are instructed by a team member to walk or carry (in carriers) your pet to our curb.
3. For patients on leashes, you will be handed a 2nd leash to put on your pet in addition to your leash for added security. 
4. While maintaining as much distance as possible, please pass your pet to our team member and return to your vehicle for further instructions/information during the appointment. 

New questions:  We ask for patience and kindness as we will start to ask basic screening questions to help ensure the safety of all.  Please be prepared that you will be asked these questions when scheduling your pet’s appointment as well as when you are checking in for your pet’s appointment.
The questions are as follows:
               Have you traveled out of the area in the last 14 days?
               Have you had contact with anyone with confirmed COVID-19 in the last 14 days?
               Are you currently or have you had any of these symptoms in the last 14 days?
                                          Symptoms- Fever greater than 100 degrees, difficulty breathing, cough.
If you answer yes to any of the following, we ask that you reschedule your pets’ appointment to a later date when you are exposure/symptom free.  If you answer yes and your pet is experiencing a TRUE emergency, we ask that you find a friend or family member that doesn’t have exposure/symptoms, and can bring your pet in for you.

*Your support means so much to all of us.  Please know we will continue to do all we can to keep our team, community and pets safe and healthy during this time.  Kindness and compassion will help all of us each day, every day.*